Workspace access
Jivvr uses authenticated accounts and workspace roles. Assign access according to the work people need to do, review membership regularly and remove access when it is no longer needed.
Read the account and access guide →Information handling
Tickets, comments and attachments can contain customer details. Keep records relevant to the support request and avoid including passwords or unrelated sensitive information.
The privacy policy describes collection, use and your options for contacting Jivvr about personal information.
Read the privacy policy →Your team’s practices
- Give each person their own account and review their workspace role.
- Check recipients and visibility before sharing customer information.
- Review account access when someone changes role or leaves.
- Contact support if you suspect inappropriate access or need help with a data request.
Bring us your requirements.
Need answers about data location, retention, backups, audit evidence or contractual commitments? Send the specific requirements to our team so you can review the current arrangements.
This overview is product guidance. Certifications, service guarantees and contractual terms should be confirmed through the relevant documents and your agreement.
Contact the team ↗