Answer questions, move tickets forward and resolve routine requests automatically. Your team steps in when human help is needed.
AI chat + ticket automation. One plan. A visible allowance.
Give AI Autopilot approved knowledge and procedures. In Complete mode, eligible work moves forward without another approval click.
See how AI ticket automation connects routine answers, SLA escalation, appointments and asset actions—with human help when it matters.
AI Autopilot follows the procedure you approved and checks the tools available in your workspace. These examples show where that can lead.
“Our service is down. We need help.”
Helps your team react; it does not guarantee an SLA target or predict a breach before it happens.
Explore SLA“Yes, a half-hour phone call this week works.”
Requires Work Planner and a configured procedure. This example is a phone appointment, not an onsite visit.
Explore Work Planner“The linked printer is faulty.”
Requires Asset Management. Updating the record does not mean a physical repair has happened.
Explore Asset Management“What are your support hours?”
Complete mode applies eligible actions automatically. Suggest mode keeps the review step.
See the workflowCritical cases, uncertainty and work outside an approved procedure go to a person. Requests stay in Needs attention so they are easy to find.
SLA integration requires the SLA add-on. Email and push follow your settings; push also needs device permission and connectivity.
Chat and ticket work share one allowance: 250 distinct requests and up to 10 million tokens each paid month, subject to a separate spending safeguard.
Track used and reserved tokens, requests and remaining capacity. Work that needs more AI goes to staff when a limit is reached. No automatic overage charges.
Activity records show what happened. Analytics add-ons separate automatic actions from reviewed work. Time-saving estimates use your own baselines; no baseline means no estimate.
Test proposals in Suggest mode. Switch approved procedures to Complete mode for automatic actions. Bring people in when assistance is needed.
Reduce repetitive handling and make exceptions visible. Compare periods in your enabled reporting tools to see whether your service is improving.
| Outcome to improve | How AI Autopilot helps | What to check |
|---|---|---|
| First response and resolution | Answers routine questions and keeps eligible tickets moving. | Response and resolution reporting; recorded SLA breaches when SLA is enabled. |
| Manual handling | Runs approved actions without approval clicks in Complete mode. | Automatic actions, reviewed actions and staff interventions. |
| Exception handling | Brings critical, unclear or unsupported work to a person with context. | Tickets needing help and their activity history. |
| Estimated effort avoided | Applies your saved manual-time baseline to later automatic actions. | Estimated minutes and covered actions in Analytics; action breakdown in Detailed Analytics. |
Compare your own results over time. Estimates exclude reviewed actions, do not deduct staff guidance time and are not measured working hours. No configured baseline means no estimate.
Other add-ons are enabled separately and are not included in the AI Autopilot subscription. Scheduling and asset actions must fit approved procedures.
Give routine support a clear path from the first question to resolution. AI Autopilot combines AI chat with ticket handling, using your approved knowledge and procedures. It can gather missing details, send replies and resolve eligible requests. Your team handles exceptions with the conversation and action history close at hand.
A customer needs an answer, an appointment or help with equipment. AI Autopilot checks your approved knowledge, procedures, permissions and enabled tools. It can ask for missing information before choosing an action. An eligible answer moves a new ticket to In Progress. A clear closing acknowledgement such as “ok thank you” can resolve an eligible ticket in Complete mode, without an endless courtesy-reply loop. Critical requests, uncertainty and exhausted AI allowances go to staff.
With the SLA add-on enabled, you can configure a handoff when Jivvr records a first-response or resolution SLA breach. Critical requests can also be handed to a person immediately. The request appears in Needs attention with its reason, conversation and action history. Assistance emails and device push follow your settings. A customer reply does not reset the first-response SLA clock.
This helps your team focus on urgent work and reduce avoidable waiting. It does not guarantee an SLA target or predict a future breach. Compare response times, resolution times and recorded breaches in your enabled reporting tools to assess the result.
An approved scheduling procedure can define the staff member, appointment length and booking window. For example: a thirty-minute phone appointment within the next seven days, after the customer agrees. AI Autopilot checks agreement and calendar availability before reserving an eligible slot, then confirms the actual booking. A missing calendar connection or unavailable slot brings a person in. Work Planner is required; a phone appointment is not an onsite visit.
With Asset Management enabled, a procedure can allow an eligible faulty asset linked to the ticket to be marked In Repair. AI Autopilot checks the linked asset and permitted status change in the same workspace. An ambiguous asset needs clarification; retired, lost or sold assets are not casually put back into service. The recorded update is an asset status change, not a claim that physical repair work has happened.
When Categories is enabled and the procedure permits it, AI Autopilot can categorize eligible requests using available categories. Chat intake and ticket handling use the same approved workflow, so context follows the request instead of starting over at each handoff.
Analytics shows tickets handled, automatic actions, reviewed actions, resolutions, tickets needing help and staff interventions. Detailed Analytics adds a breakdown by action. These are committed actions, not speculative AI proposals. Test tickets are excluded.
Estimated time savings appear only after a manager sets manual time per action in AI Autopilot Setup. The saved baseline applies to later automatic actions. Reviewed actions are excluded, and estimates do not subtract time spent giving staff guidance. They describe estimated manual effort avoided, not measured working hours, billable time or a promised improvement. Compare periods and outcomes alongside the estimates.
AI Autopilot starts at USD $40.83 per month, billed yearly at $490 per workspace, before applicable tax. Month-to-month billing is $49. Annual billing saves $98 compared with twelve monthly payments. Both plans include a fresh allowance each paid month: 250 distinct requests and up to 10 million input/output tokens, subject to an independent AI spending safeguard. A linked chat and ticket count as one request. Follow-up AI steps still use tokens. Unused allowance does not roll over.
Base Chat is required for chat AI. Categories, Work Planner, Asset Management, SLA, Analytics and Detailed Analytics extend the workflow when their respective add-ons are enabled. AI Autopilot does not include those subscriptions. Agreed appointments and linked asset updates must also fit the procedure you approved.
In Complete mode, eligible actions run without an approval click. When assistance is needed, the request stays in Needs attention. Email and device push follow your settings. Reply normally to an assistance email to give private guidance; use its explicit Reply to customer action for a public reply. Push requires a supported device, permission and connectivity.
Track tokens used, tokens reserved for pending work, remaining capacity and distinct requests in AI Autopilot. A new step must fit inside the remaining token and spending allowances, so AI can pause before the token meter reaches 100%. Work needing more AI goes to your team; human chat remains available. There are no automatic overage charges, top-ups or transition trials. Existing AI Chat users need paid activation and are never charged automatically.
USD $40.83 per month when billed yearly at $490 per workspace, before applicable tax. Month-to-month billing is $49. Annual billing saves $98. Both plans provide a monthly allowance of 250 distinct requests and up to 10 million tokens, subject to the spending safeguard.
Suggest mode asks you to review proposals. In Complete mode, eligible actions follow your approved procedures automatically. Critical cases, uncertainty, unsupported actions and AI limits bring your team in.
A distinct chat conversation or ticket using AI counts as a request during the allowance period. A chat linked to its ticket counts once. Every AI step still consumes tokens; uncertain provider attempts remain reserved until reconciled.
Yes. The request limit, token limit and independent spending safeguard all apply. A step needs enough capacity for its maximum possible usage. Remaining tokens alone do not guarantee another step.
Work requiring further AI goes to staff, with assistance alerts following your settings. Human chat remains available. No overage is charged automatically. Your allowance renews monthly within a confirmed paid period; unused capacity does not roll over.
Ticket automation needs AI Autopilot. Chat AI also needs Base Chat. Categories, SLA, Work Planner, Asset Management, Analytics and Detailed Analytics require their own enabled add-ons. Appointments need customer agreement and an approved booking policy.
Yes. A normal reply to an assistance email becomes private guidance. The explicit Reply to customer action sends a public reply. The sender and ticket access are checked before either is accepted.
Routine answers and eligible actions can reduce waiting. With SLA enabled, configure human assistance for recorded first-response or resolution breaches; critical requests can also go straight to staff. Alerts follow your settings. AI Autopilot does not guarantee compliance or predict a breach before it is recorded.
Yes, when Work Planner or Asset Management is enabled and the approved procedure permits the action. Appointments require customer agreement and an available slot within the configured staff, duration and booking window. Asset updates are restricted to eligible assets linked to the ticket, such as marking a faulty asset In Repair.
No. Paid AI Autopilot activation is required. Existing conversations and human chat remain available. Nothing is charged automatically.
Actual AI Autopilot actions are measured separately. Estimated savings appear only after you enter workspace time baselines. They are estimates, not a guarantee of hours saved.
Cancel renewal in Billing. Access continues to the confirmed end of the paid period, within its remaining allowance. Disabling the feature does not cancel billing. Saved tickets and conversations remain available under their usual permissions.