AI Autopilot
Support that takes care of itself. AI chat and approved ticket actions, with human assistance for exceptions and visible AI usage limits.
Optional add-on
Jivvr marketplace
Website Form
Embed and style your existing Public Portal ticket form on your website. Requires Public Portal.
Optional add-on
Extra Storage (1 GB)
Add 1 GB of additional file storage
Optional add-on
Inbound Email to Ticket
Automatically convert emails to support tickets. Get a dedicated email address for each portal (support-{code}@tickets.jivvr.com) that creates tickets when customers email you. Perfect for traditional email-based support workflows.
Optional add-on
Extra Team Seats
Increase your maximum number of internal team members (seats) beyond the base plan limit. Each seat allows one additional Admin, Team Lead, or Developer.
Optional add-on
Ticket Bundles
Group tickets by project, feature or sprint and follow their progress together.
Optional add-on
Detailed Analytics
A powerful analytics suite with forecasting, team performance, client health, workload insights, and AI-assisted analysis. Built for teams that want deep operational visibility and professional reporting.
Optional add-on
Team Builder
Create teams, assign members, and filter tickets by team. Organize your support workflow with team-based routing and permissions.
Optional add-on
Board Views Pack
Kanban with swimlanes, calendar view, and timeline visualization
Optional add-on
Analytics
Clean, simple analytics with all the essential support metrics. Track tickets, response times, categories, team basics, and client basics — all in one minimal dashboard.
Optional add-on
SLA Pack
Custom SLA targets per status with holiday multipliers and breach automation
Optional add-on
Add Client User
Give client contacts a login to view company tickets, create requests, reply and share files. Includes reusable client seats.
Optional add-on
Internal Notes
Private internal notes and comments on tickets
Optional add-on
+50 Tickets
Add 50 retained tickets to your workspace allowance per enabled unit. Stack units as needed; added capacity lasts while the subscription remains entitled and enabled.
Optional add-on
Time Tracking
Track time spent on tickets with real-time timers and manual entry. View detailed work logs with billing rates and after-hours tracking.
Optional add-on
Unlimited Tickets
Give your workspace room to grow with no ticket count ceiling. Create and retain tickets across your enabled Jivvr channels, with one subscription for the whole workspace.
Optional add-on
Ticket Categories
Organize tickets with custom categories per client. Includes filtering, analytics breakdown, routing rules, and category-based automation.
Optional add-on
Base Chat
Real-time human-to-human chat widget with messaging, attachments, notifications, agent takeover, and escalation workflows.
Optional add-on
Public Portal
Enable public ticket submission portals for your clients. Each unit adds one portal capacity.
Optional add-on
Work Planner Pro
Advanced work scheduling with calendar sync (Google/Microsoft), address tracking, and intelligent route optimization for field teams. Perfect for mobile technicians, consultants, and on-site support staff.
Optional add-on
Additional Statuses
Create custom ticket statuses with independent reporting, SLA timers, archiving, Evaluation and customer updates.
Optional add-on
Archive Tickets
Archive Done and Resolved tickets, free ticket capacity and retain their history.
Optional add-on
Evaluation
Collect post-ticket ratings and comments, with satisfaction in regular Analytics, Client Dashboard and Detailed Analytics.
Optional add-on
Asset Management
Track equipment, tickets and service history. Export branded PDFs with asset photos, selected service dates and cost breakdowns.
Optional add-on