Start free. Keep the choices clear.
Understand add-ons, billing intervals and workspace capacity before activating a paid tool.
Understand what you are adding
The ticket core and paid add-ons serve different purposes. Read the add-on description, requirements and quantity before activating it. Some add-ons increase capacity; others unlock a capability.
Check the billing interval
A yearly price may be displayed as a monthly equivalent. The yearly billing total shown alongside it is the amount for the yearly interval. Review the actual checkout amount, currency and applicable terms before confirming.
Check current capacity in your workspace
Ticket capacity is not the same as a monthly allowance of new tickets. Review your current usage and active entitlements in the application. The +50 Tickets add-on increases total capacity by 50 per active unit. Do not assume paid capacity remains after the related entitlement ends.
Manage renewals and cancellations
Open the billing or subscription controls available to your organisation administrator. Review the renewal date and the effect of any change before confirming it. Keep useful records and check whether your remaining capacity will accommodate your workspace after a change.