Quick answers. Less back and forth.
The essentials about tickets, add-ons, mobile use and getting support.
What can I start with for free?
Start with the ticket core. Optional add-ons provide additional capabilities and capacity. Check current limits in your workspace and current pricing on the relevant add-on.
Do I need every add-on?
No. Start with the problem you want to solve and add the tool that helps. Check dependencies and current availability before activation.
Can I use Jivvr on my phone?
Yes. Use the platform in your phone’s browser. The layout adapts to the screen, while the capabilities you can access still depend on your role and active add-ons.
Can customers submit requests?
Public Portal and Inbound Email to Ticket offer additional ways to receive requests. Configure and test the relevant channel before sharing it.
Can I bring over existing tickets?
Before moving data, contact support with the source system, approximate record count and an example of the fields you need to keep. Confirm the supported import approach and keep a backup of the original export. Do not upload a complete customer dataset to a public form.
Where do I get help?
Start with the relevant guide. If you are still stuck, contact support with the page, the action you tried and the result you saw.