A little help. A clear next step.
Find a guide, check service status or get in touch with the Jivvr team.
Find an answer
Use the guides for account setup, ticket workflows, teams and add-ons. The documentation hub lets you search by the task you want to complete.
Talk to the team
Contact us about a product question, an issue or a workflow you want to improve. Include the affected page, the steps you took and any error message. If an issue involves customer data, describe it first and ask how to share supporting information securely.
Check an interruption
If the platform is unavailable or behaving unexpectedly, check the status page. For an issue specific to your account, include the time it occurred and the organisation affected when you contact support.
Share an idea
Tell us what you are trying to achieve, how you handle it today and where the friction is. A concrete example helps us understand the need.